Frequently asked questions
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- What types of vehicles do you repair?
- We specialize in the repair of vans and trucks, primarily Mercedes-Benz (Sprinter, Vito, Actros, Atego, Axor, etc.), but we also accept vehicles from other commercial brands such as Iveco, MAN, Volvo, and Scania.
- Do you have Mercedes-Benz certified technicians?
- Yes, our technicians are trained and have specific experience in Mercedes-Benz mechanical and electronic systems. We use professional diagnostic equipment compatible with manufacturer standards.
- Do you carry out electrical and electronic repairs?
- Yes. We have modern diagnostic equipment (Star Diagnosis / Xentry) and perform repairs on electrical systems, ABS, ESP, braking systems, and electronic modules.
- How can I drop off my vehicle for repair?
- You can contact us by phone or online to book an appointment. We accept vehicles every working day, and in urgent cases we do our best to accommodate you as quickly as possible.
- How long does a repair take on average?
- It depends on the type of fault. Routine services (oil changes, filters, brakes) are completed within 1–3 hours. More complex repairs such as the engine or gearbox may require 1–5 working days.
- Can I leave my vehicle overnight?
- Yes, we have a secured parking area and you can leave your vehicle outside of working hours, by prior arrangement.
- Will I be kept informed during the repair process?
- Absolutely. After carrying out the diagnosis, we contact you to explain the fault, the cost, and the expected timeframe — no work begins without your approval.
- How is the repair price calculated?
- The price is calculated based on the technician's labor hours and the cost of spare parts. We provide you with a detailed quote before starting any work.
- Do you offer a warranty on repairs?
- Yes. Every service carried out at our workshop comes with a warranty on our labor, while spare parts are covered by the manufacturer's warranty.
- What payment methods do you accept?
- We accept cash and bank transfer.
- Do you use original parts?
- We offer both options: original OEM parts (Mercedes-Benz) and quality aftermarket parts. We inform you of the difference in price and quality, and the choice is yours.
- Can I bring my own spare parts?
- You may bring your own parts, but in that case the warranty covers only the labor, not the parts you have supplied.
- Do you offer a towing service in the event of a breakdown?
- Yes, we have reliable contacts with towing services and can coordinate the transport of your vehicle to our workshop.
- Do you carry out periodic servicing and technical inspections?
- Yes. We perform all routine maintenance such as: oil and filter changes, brake adjustments, tyre checks, and preparation of the vehicle for its technical inspection (MOT/roadworthiness test).
- Do you work with business vehicle fleets?
- Yes, we offer maintenance contracts for fleets and businesses with multiple vehicles. This includes priority scheduling, monthly invoicing, and maintenance reports.
- What types of vehicles do you specialize in?
- We specialize in light and heavy commercial vehicles, specifically vans (such as the Mercedes Sprinter, Ford Transit, and Iveco Daily) and trucks of all types. Our workshop is equipped with high-lift ramps and diagnostic tools specific to heavy vehicles.
- Do you offer roadside assistance or tow truck service?
- Yes! We offer roadside assistance within Tirana and on major motorways. For serious breakdowns, we can arrange heavy-vehicle towing to bring your vehicle to our workshop.
- Do I need to book an appointment in advance?
- For routine maintenance such as an oil change, you can come without an appointment. However, for complex repairs or engine diagnostics, we recommend booking at least 24 hours in advance to ensure the right technician and bay are available.
- How often should I service my van if I drive in the city?
- Due to heavy traffic in Tirana and high temperatures, we recommend changing the oil and checking the brakes every 10,000–12,000 km to avoid premature engine wear.
- Do you handle DPF filter cleaning?
- Yes. DPF filter blockage is very common in vehicles driven within the city. We offer professional DPF regeneration and cleaning to avoid the high cost of replacement.
- Do you use original or aftermarket parts?
- We offer both options depending on your budget: original OEM parts for maximum reliability, and certified aftermarket parts that offer an excellent quality-to-price ratio.